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How donbettr Handles Your Personal Information

This Privacy Policy covers what we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, and use our lobby — and exactly how we keep that data protected.

Account data protectionPayPal, Venmo, Play+ payment privacyUS state eligibility scopeYour right to access or delete dataSecure identity verification
donbettr How donbettr Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or remove data we hold, or if you have a question about how a specific piece of information is used, our team handles privacy requests separately from general account support. Response times vary, but privacy-related requests are treated as a priority queue. You can reach us through any of the three channels below.

Privacy Email Send a written data request or deletion notice to our privacy address. Include your registered email and the specific data concern so we can locate the right records quickly.
Live Chat Start a live chat session from your account dashboard and select 'Privacy or Data Request' from the topic menu. An agent will escalate it to our compliance team if needed.
Account Settings Some data preferences — like communication opt-outs and cookie settings — can be updated directly inside your account settings without contacting support at all.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection at donbettr runs through several layers — from the moment you enter your details during registration to the point a withdrawal clears back to your PayPal or Venmo account. Each layer is designed around the practical reality of operating in eligible US states, where identity and payment rules carry real compliance weight.

Encryption in Transit and at Rest All data exchanged between your browser or mobile app and our servers travels over TLS. Stored account and payment records are encrypted at rest, including your Play+ prepaid card token.
Cookie Use and Your Choices We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you use most. You can adjust non-essential cookie preferences in account settings at any time.
Data Retention and Deletion Account records are kept for as long as required by applicable state regulations. Once any mandatory retention window closes, you may request deletion of personal data not tied to an outstanding compliance obligation.
Who Can Access Your Records Internal access to personal data is limited by role. Payment processor partners — PayPal, Venmo, Play+ — receive only the transaction identifiers they need to process and reconcile your deposits or withdrawals.

Common Questions About Your Privacy at donbettr

These are the questions we get most often about how your data is handled, who sees it, and what you can do about it. If your question is not covered here, live chat or our privacy email are both open.

We collect your legal name, date of birth, email, state of residence, and identity documents needed for verification. Payment method tokens for PayPal, Venmo, or Play+ are stored separately from your core profile.

We do not sell your data. We share the minimum necessary with payment processors like PayPal and Play+ to complete transactions, and with state-required compliance partners where applicable law demands it.

Send a request via the privacy email address listed on this page or open a live chat and select the privacy topic. We will compile and deliver your data record within the timeframe required by applicable state law.

Yes. Once any state-mandated retention window on your records has passed, you may request full deletion of personal data not tied to an active compliance obligation. Contact support to start the process.

Session cookies keep your login active. Analytics cookies track which sections of the lobby you visit. Non-essential cookies can be turned off inside your account settings without affecting core account functions.

A one-time location signal confirms you are accessing from an eligible US state, as required by state-level regulations. That signal is not stored after the session check completes — it is a compliance step, not tracking.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.